Dispatches Reveals Premier Inn's Unhygienic Practices

1 week ago
source
Channel 4 reporter went undercover at the Premier Inn branch at London Bridge
She joined the housekeeping team at the hotel through cleaning contractor ISS 
There she claimed to see unhygienic practices when cleaning hotel bathrooms
She also says she had to work extra hours that were unpaid to meet targets
Housekeeping would use the same dirty discarded guest towel to clean the entire bathroom - even the area around the toilet
Staff would have to take on unpaid hours to make sure they cleaned every room they were assigned and hit daily targets
The undercover housekeeper was told she would have to arrive for her shift an hour early so she would have time to prep her cleaning trolley
Housekeepers would have to attend a daily meeting - even though it takes place 30 minutes before their shift starts
Staff have to sign to say they have taken a 30 minute break - even if they unable to do so because of their workload
It has robust procedures in place to ensure that the welfare of its workers is protected
It pays the cleaners at the hotel in accordance with the National Living Wage rates
Staff at the hotel are paid by the hour and not by the number of rooms cleaned
Employees are not expected to work outside of their contractual hours for no additional pay, its policy is that every hour worked by an employee is paid
As a matter of policy and practice requires staff to take their breaks for welfare reasons
Has in place high standards of hygiene for all its cleaning operations
Focuses on comprehensive training to ensure all employees are made aware of the cleaning procedures and standards.
Dispatches - Undercover in Premier Inn airs tonight at 8pm on Channel 4. 

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